Grievance

LoanSpace puts its customer’s vision of owning a home, a priority. Our endeavour remains to serve our customer’s to the best of our ability. Write in to home@loanspace.in for your queries and grievances or call us on our customer care number +91 995 881 5626.

Tata Capital Housing Finance Limited (TCHFL) is a wholly owned subsidiary of Tata Capital Limited and is registered with the National Housing Bank as a Housing Finance Company, offering long-term funds for housing purposes. TCHFL’s wide product range includes loans for purchase and construction of a residential unit, purchase of land, home improvement loans, home extension loans, project finance loans to developers etc.

Grievance Redressal procedure:

Level 1:
To redress their grievances, applicants/borrowers may write into customercare.housing@tatacapital.com or call on customer care no. 1860 267 6060.

You will receive an acknowledgment/response within 7 days.

Level 2:
 If you are not satisfied with the resolution provided to you, we request you to contact our Grievance Redressal Officer/Nodal officer-Ms. Reshma Sethi at customerservice.head@tatacapital.com.

You will receive a response within 4 business days.

Level 3:
If you are not satisfied with the resolution provided to you, we request you to contact our Chief Grievance Redressal Officer/Principal nodal officer-Mr. Ajai Shukla at gro.housing@tatacapital.com.

You will receive a response within 3 business days.

Level 4:
If you are not satisfied with the resolution provided to you, we request you to contact the Managing Director at mdtchfl@tatacapital.com.

You will receive a response within 2 business days.

Level 5:
In case you do not receive a response from us within a period of 30 days or are dissatisfied with the response received after following all the above steps, you can approach the regulatory authority of Housing Finance Companies- the National Housing Bank- at the address given below:


The Officer-in Charge, National Housing Bank Complaint Redressal Cell Department of Supervision National Housing Bank, 4th Floor, Core-5A, India Habitat Centre, Lodhi Road, New Delhi 110 003. Website: www.nhb.org.in